Our designers complete your customizations in 24 hours or your money back
As part of the logo purchasing process you tell us what customizations you would like to the logo and our designers then complete them for you. Once completed, we email you the revised logo for you to review and accept, or if it’s not quite right you can request further changes to it.
What you can request
• The business name to be incorporated
• A tag line your business has
• Any simple text based changes (bolding, line breaks, capitalization etc)
• Basic colour changes
• A different font (if it's free or part of the Adobe Font Folio family)
What you can’t request
• Layout/structural changes to the logo itself
• Different formats and variations to use in different situations
• A variety of options for you to review
• Vague ideas (e.g. a cursive font)
1 What if a revision is not quite right? You can request further changes to it and the process repeats until you accept a revised version.
2 Logo variations & adaptations? While you can request multiple revisions to get the customization right, you’re ultimately only buying a single customized logo design. If you want different variations of that logo for use in different situations (e.g. website, document, presentation or sky written sign), then that is up to you to organize outside of this customization process.
3 Auto-accepting of customizations? After a designer uploads a revised logo, the buyer has a period of 48 hours to review it. If after 48 hours the buyer has not accepted the revision or requested further changes then Designhill automatically accepts the revision.
What do I get? Every logo revision is uploaded in 2 industry standard file formats - a JPEG and an EPS.
1.1) Contest refunds - Contest refunds - Contest holder/Client is eligible for and can request a full 100% refund in respect of a contest if: (a) He/She requests a refund in writing using their registered email id ("Refund Request");(b) He/She has not selected a winning work from the designs submitted (if any). It does not matter if the Contest holder/Client has signed the Design Transfer Agreement or not. Once the Contest holder/Client has selected a winner they waive their rights for a refund and thus can no longer ask for any refunds. ;(c) The contest is not a guaranteed contest; and(d) The refund request is made within 60 days of launching the relevant contest.(e) He/She has signed the Non-Use and Indemnity Certificate.
1.2) Graphic Design Services Refund - If you’re not happy with how the job went, you can raise a dispute. Disputes will be fairly judged by our Design Experts. You will receive a full refund if we feel the designer has not provided the level of service you paid for.
1.3) Graphic Design Subscription Refund - We generally offer a 1st free task to all our clients to try our graphic design subscription service, however, after signing up if you are not satisfied you can opt out of your monthly subscription.
1.4) Exceptions - Notwithstanding the terms above Contest holder/Client is not eligible for and will not receive any refund where: (a) The contest is guaranteed and therefore ineligible for a refund; or(b) The Contest holder/Client has already selected a winner and has started the Winning Work.