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Our Refund Policy
1.1) Contest Refunds - The Contest Holder/Client is eligible for and can request a full refund in respect of a contest, if:
- (a) They request a refund in writing using their registered email id;
- (b) They have not selected a winning work from the designs submitted (if any);
- (c) The Contest is not a Guaranteed Contest;
- Note: In Guaranteed Contests, you guarantee the design community that you will choose a winner, so your Contest will not be eligible for a refund and cannot ask or claim for a refund.
- (d) The refund request is made within 60 days of launching the relevant Contest; and
- (e) They have signed the Non-Use and Indemnity Certificate.
1.2) Graphic Design Services Refund - If you're not happy with how the job went, you can raise a dispute. Our Design Experts will fairly judge disputes. You will receive a full refund if we feel the designer has not provided the level of service you paid for.
1.3) Exceptions - Notwithstanding the terms above, the Contest Holder/Client is not eligible for and will not receive any refund where:
- (a) The Contest is Guaranteed;
- (b) The Contest Holder/Client has already selected a winner and has started the Winning Work; or
- (c) Once the Contest Holder/Client has selected a winner (by doing this, they waive their rights for a refund and thus can no longer ask for any refunds, no matter whether or not the Contest Holder/Client has signed the Design Transfer Agreement).