Urban Cafè

1.1) Contest Refunds - The Contest Holder/Client is eligible for and can request a full refund in respect of a contest, if:

• (a) They request a refund in writing using their registered email id;
• (b) They have not selected a winning work from the designs submitted (if any);
• (c) The Contest is not a Guaranteed Contest;
• Note: In Guaranteed Contests, you guarantee the design community that you will choose a winner, so your Contest will not be eligible for a refund and cannot ask or claim for a refund.
• (d) The refund request is made within 60 days of launching the relevant Contest; and
• (e) They have signed the Non-Use and Indemnity Certificate.

1.2) Graphic Design Services Refund - If you're not happy with how the job went, you can raise a dispute. Our Design Experts will fairly judge disputes. You will receive a full refund if we feel the designer has not provided the level of service you paid for.

1.3) Exceptions - Notwithstanding the terms above, the Contest Holder/Client is not eligible for and will not receive any refund where:

• (a) The Contest is Guaranteed;
• (b) The Contest Holder/Client has already selected a winner and has started the Winning Work; or
• (c) Once the Contest Holder/Client has selected a winner (by doing this, they waive their rights for a refund and thus can no longer ask for any refunds, no matter whether or not the Contest Holder/Client has signed the Design Transfer Agreement).