"Make Customer Happiness & Satisfaction a Habit"

Post pandemic, customer experience has become a top priority for every business & 2021 will be no different. Customers no longer build their loyalty on price/ product. Instead, they stay loyal to brands due to the experience they get.

In this session, our expert will talk about how to optimize the Four CX Pillars; Team, Tools, Process & Feedback to make your customer happy.

Learn about how you can build your customer experience, customer service, and customer operations team for business growth and development.                                                                                                                                       

What will be covered in this session?

  • Is CX focus & investments only for the Customer Service & Success team or the entire company?
  • What are some ways that leading CX companies collect customer & employee feedback today?
  • What's the difference between customer experience & user experience?
  • Why is CX critical for today's companies?
  • Why The Four CX Pillars; Team, Tools, Process & Feedback?
  • And Much more..

Title : Why The Four Customer Experience Pillars Are Important in 2021? | Designhill
Duration : 1H 1M 32S

Guest Speaker

Adrian Brady-Cesana

Adrian Brady-Cesana
Founder and Chief Experience Officer, CX Chronicles

Adrian has been working in Customer Experience and Service, Sales, Marketing and Operations Management and Consulting for 15+ years. Most recently he had the pleasure of working in New York with ACV Auctions, Hometeam, onefinestay, H.Bloom, and other venture capital backed leadership teams. He's been thinking about, starting, building and scaling companies and internal customer facing teams in his entire career. He has developed an in-depth understanding and appreciation for what it takes to succeed in startup and growth phase businesses as well as the importance of understanding the power of building a cohesive team focused on people, process and product to achieve scale. He also spend much of the time working with his amazing team, serving clients at CXC to help them optimize the Four CX Pillars -- Team, Tools, Process & Feedback! Check out his new book on Amazon today "The Four CX Pillars To Grow Your Business Now -- The Customer Experience Playbook".

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