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Frequently Asked Questions
What do you provide in cup or mug design?
Design files in the format that can be printed as well as used online. The files usually in the format of- (.ai, .psd, .pdf, .png, .jpg.) . In addition, you get print files in CMYK color mode whereas for online use in RGB mode. Also, you get the full copyright of the file.
Do I need to prepare something for my cup design?
Of course! We only want design brief from your end. You are the best person to give an explanation of your brand, requirements, and the design inspiration you have. Therefore, we would love that you brief our designers about your requirement and that is all we ask from your side.
Can I get more than one cup or mug design?
Yes, to get multiple cup or mug designs via following options- 1. You can buy a 2nd or 3rd design from the entries received in your contest. 2. You can start a second contest or 3. You can work with the designer whom you have selected as a winner on a one-to- one project.
What if I wanted to use my own image in the design?
Please submit the specific image to our designers and they will include the same in the design.
Do you provide any combo design pack?
Yes, you can explore our several combo packs like- logo & brand identity, logo & social media pack and more such combo packs. These packs make a good option and help you save a lot of money.
How many design iterations can I get?
The designers will give you an unlimited no. of iterations until you like one. The thing to note here is, designers will not make any major changes after a winning design is selected.
How can I work with the same designer in future?
Through our one-to-one projects, you can easily work with a designer of your preference in the future. Also, you can directly invite any designer to collaborate and if the proposal is accepted then you can work ahead with the chosen designer. 3. Another option is, you can launch a second contest.
Do I get the copyright of the design?
Yes, once you select a contest winner then the designer submits all the files to you and you hold their copyrights.
Are there any hidden terms in 100% money back guarantee?
No, there is complete transparency. If you don't like any design, we give your 100% money back.
Is there a way to make my cup or mug design brief confidential?
To make your design brief confidential, you can choose the Non-Disclosure Agreement (NDA) & Search Engine Privacy option when posting your contest. On doing so the designer has to sign an NDA to view your design brief. You also have the liberty to upload your own NDA.
How can I get cup or mug design ideas?
You can browse through thousands of unique and creative cup or mug designs created by top designers from around the world. You can message the designers to speak to them or even hire them if you like their work. Find the best cup or mug ideas and inspiration on Designhill.
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Latest Posts on personalised cup or mug Ideas & Inspiration
1.1) Contest refunds - Contest refunds - Contest holder/Client is eligible for and can request a full 100% refund in respect of a contest if: (a) He/She requests a refund in writing using their registered email id ("Refund Request");(b) He/She has not selected a winning work from the designs submitted (if any). It does not matter if the Contest holder/Client has signed the Design Transfer Agreement or not. Once the Contest holder/Client has selected a winner they waive their rights for a refund and thus can no longer ask for any refunds. ;(c) The contest is not a guaranteed contest; and(d) The refund request is made within 60 days of launching the relevant contest.(e) He/She has signed the Non-Use and Indemnity Certificate.
1.2) Graphic Design Services Refund - If you’re not happy with how the job went, you can raise a dispute. Disputes will be fairly judged by our Design Experts. You will receive a full refund if we feel the designer has not provided the level of service you paid for.
1.3) Graphic Design Subscription Refund - We generally offer a 1st free task to all our clients to try our graphic design subscription service, however, after signing up if you are not satisfied you can opt out of your monthly subscription.
1.4) Exceptions - Notwithstanding the terms above Contest holder/Client is not eligible for and will not receive any refund where: (a) The contest is guaranteed and therefore ineligible for a refund; or(b) The Contest holder/Client has already selected a winner and has started the Winning Work.
Need A Design?
Over 100,000+ business have used Designhill to source high quality graphic designs. There are two ways by which you can get a professional graphic design at Designhill:
Hire Multiple Designers
Best for when you want to crowdsource ideas. Multiple designers submit entries for you to rate and review before you award a winner.