Frequently Asked Questions

What do you provide in social media pack?

Design files in format that can be printed as well as used online. The files are in the format of- .ai, .psd, .pdf, .png, .jpg. Our designer make sure that the print files are in CMYK color mode while file for online uses are in RGB mode. Also, you get the full copyright of the file.

Do I need to mention the dimension of social media cover photos?

No, you just need to mention the social media sites of which you want cover photos and our designers would make it for you.

What do I receive in a social media cover design?

Yes, we do. You can choose from several combo pack like- logo & business card design, logo & social media cover design and many more such combo pack. These packs can help you save hundreds of dollar.

What if I wanted to use my own image in the design?

Please upload the image that you want to be used in the design in the brief section and our designers would use that image in their designs.

Do you provide any combo design pack?

Yes, we do. You can choose from several combo pack like- twitter cover design, logo & social media cover design and many more such combo pack. These packs can help you save hundreds of dollar.

How many design iterations can I get?

The designers would give you unlimited number of iterations till you are satisfied. The thing to note here would be that there should not be major design changes after you select a winning design.

How can I work with the same designer in future?

Through our one to one projects you can easily work with a designer of your preference in future. Also, if you haven't conducted any contest and have selected the designer by viewing their profile. You can easily invite them to collaborate and if they accept your proposal then you can move forward with your work.

Do I get the copyright of the design?

Absolutely. Once you choose a contest winner then the designer submits all the files to you and you hold their copyrights. The designer also signs off on a design transfer agreement and hands over complete rights to the designs to you.

Is there a money back guarantee?

Yes, there’s a 100% money back guarantee. If you’re not happy with how the job went, you can raise a dispute. Disputes will be fairly judged by our Design Experts. You will receive a full refund if we feel the designer has not provided the level of service you paid for.

Is there a way to make my logo design brief confidential?

To make your design brief confidential, you can choose the Non-Disclosure Agreement (NDA) & Search Engine Privacy add on when posting your contest. On doing so the designer has to sign a NDA to view your design brief. If you want you can upload your own NDA too. The add on would also prevent your contest from getting crawled and therefore, would not be visible on search engines such as Google, Bing etc.

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Check out our customer reviews (4.96 / 5 average from 38922 ratings)

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Kathryn Simon6 years ago

Wonderful experience all around.
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Dianna Jasso3 years ago

Jose was very good with listening to what I asked for and implementing. He was quick and very good at communicating, which can be difficult when worki...READ MORE
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Brian Morgan4 years ago

Easy, quick process for detailed creative logos. Would highly recommended this website for any design work.
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Ronald Plattner Jr2 years ago

Great Work Designhill! We love our logos!!
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